Internet Troubleshooting

Internet Troubleshooting

Can’t Connect? Try these before calling us!



Step 1: Reboot everything

  • Reboot in this order: Radio, then router (if you have one), then computer(s)
  • How to reboot a radio or router: pull the power plug out of the unit, count to 10 slowly, put power plug back in the unit, wait 30 seconds for unit to stabilize


Step 2: Check lights on devices

  • Do you have lights on the network card in your computer?
    • (some very old cards have no lights – skip this one)
    • If no lights -> network cable is bad or unplugged
  • Do you have lights on the router (if you have one)?
    • If no lights -> check power to router, be sure cables are snug, router may be bad
  • Do you have lights on the radio ?
    • If no lights -> check power to radio


Step 3: Check programs on your computer

  • Turn off your firewall / check its settings
    • (popular firewalls include: Norton, Zone Alarm, Kerio, McAfee, BlackIce)
    • Windows 7 users have a built-in firewall
    • If you can connect with your firewall off, its settings need to be adjusted
  • Check Internet connection settings on Internet Explorer
    • Check security zones, content settings, privacy settings
  • Check network settings
    • Make sure your network is enabled, network card driver is up to date
  • Check for viruses/worms
    • (popular anti-virus programs include: Norton, McAfee, AVG, Panda, PC-Cillin, Microsoft Security Essentials, Kaspersky, F-Secure)
    • Run a full system anti-virus scan
  • Check for spyware
    • (popular spyware removal tools include: Ad-Aware, SpyBot, Norton, McAfee, Malwarebytes, Combofix)
    • Run a full system spyware scan