Support
Support
Technical Support 1-866-872-0006 or 620-872-0006
Our service technicians are available from 8:00 a.m. to 5:00 p.m. Monday through Friday at 866-872-0006. When you call us for support you get a live, local, friendly person every time. We also have an on-call technician available 24 hours a day, 7 days a week for connection-related issues. Just call the same number, leave a message, and the technician will return your call within 30 minutes.
After Hours Calls
Technical support calls received after normal business hours (8am-5pm, Mon-Fri) will be processed by an on-call technician on a first-come, first-serve basis with priority shown to higher plan and priority service agreement customers. Technicians will return messages within 30 minutes.
24 x 7 support is available only for maintaining connection to the WBS network, equipment covered under a maintenance agreement, and troubleshooting or replacing of equipment used for that connection.
Connection Related Issues
- The technician will try to resolve the issue remotely.
- If the problem cannot be resolved remotely, a technician will be dispatched as soon as possible.
- At the customer’s request, the call may be postponed until next business day.
Non-Connection Related Issues
- Normal service charges will apply for support for non connection related issues.
- Non-connection issues include but are not limited to: email configuration, viruses, spyware, hardware failures, router failures
Speeds are provided as burstable. WBS does not guarantee throughput of these speeds to be constant. Speeds are delivered on a best effort basis unless a customer has an SLA agreement in place.
